Shipping Policy

📦 Shipping Policy

At TurkishLights.net, we carefully prepare and ship each order to ensure your handmade mosaic lighting arrives safely and on time.

Handcrafted in Istanbul, Turkey – Shipped Worldwide

All our authentic Turkish mosaic lamps and chandeliers are handcrafted by skilled artisans in Istanbul, Turkey, and shipped directly from our workshop to your door. This ensures you receive genuine, high-quality Ottoman-inspired lighting crafted using traditional techniques.

🛠 Order Processing Time

All our products are handmade and carefully packaged before shipment.

  • Processing time: 3–7 business days

  • You will receive a tracking number once your order is shipped.

🚚 Shipping Methods & Delivery Time

We ship worldwide using FedEx and DHL Express.

  • Estimated delivery time: 2–4 business days after shipment

  • Delivery times may vary slightly depending on destination and customs clearance.

🌍 Customs, Duties & Taxes

Please note:

  • Customs duties, import taxes, or local fees may apply

  • These charges are not included in the product price or shipping cost

  • All customs fees are the responsibility of the customer

We recommend checking your local customs regulations before placing an order.

📦 Packaging & Protection

Your order is packed with special protective materials to prevent damage during transit.
We take extra care with fragile mosaic glass to ensure safe delivery.

💔 Damaged or Lost Packages

In the rare event that your order arrives damaged or is lost during shipping:

  • Please contact us within 48 hours of delivery

  • Include clear photos of the item and packaging

  • We will work with the carrier to find a solution as quickly as possible

🔄 Returns & Exchanges

Due to the handmade and custom nature of our products:

  • We generally do not accept returns

  • Exchanges may be considered only in special cases

  • Please contact us before returning any item